Terms of Service

Please read these Terms carefully before you use Kidadl. By using Kidadl you agree to these Terms, which is a legal agreement between you and us. If you use Kidadl as a representative of an organisation, you agree to these Terms on behalf of that organisation.

You can contact us by telephone 0207 827 6100 or email hello@kidadl.com.

We may contact you by telephone or via any other contact details that you have registered in your account with us.

1. Definitions

“You” or your” means the person or organisation that is registered with us to use Kidadl.

“We”, “our” or “us” means Kidadl Limited, a company registered in England & Wales with company number 08936944 and registered address at Ground Floor, 1 Westminster Bridge Road, London, England, SE1 7XW, our employees, directors, officers, affiliates and subsidiaries.

“Kidadl” means our Website, and Services collectively.

“App” means our mobile applications including versions available in the Google Android app and Apple App Store among others.

“Services” means our Website, Apps, APIs, our content, Facebook groups, Facebook page, newsletters and various third party services that make up Kidadl, as the context requires.

“Terms” means our Terms of Service including our Privacy Policy and any other document mentioned in these Terms.

“Website” means our website www.kidadl.com and other websites that we may operate in the future including all subdomains and sites associated with those domains.

2. Licence

We grant you a non-exclusive, non-transferable licence to use the Services, subject to you complying with these Terms.

3. Your obligations

To use Kidadl, you must (a) agree to these Terms (b) be at least 16 years old and human (c) complete our registration process and provide accurate information as requested (d) do so in compliance with all applicable laws, rules and regulations.

You may not without our written permission (a) attempt to duplicate, modify, disclose or distribute any part of our Services (b) attempt to reverse compile, disassemble, reverse engineer our Services (c) assign or otherwise dispose of your rights or obligations under these Terms or (e) attempt to obtain, or assist others in obtaining access to the Services other than as provided under these Terms.

You shall not store, distribute or transmit any material through Kidadl that is unlawful, harmful, threatening, defamatory, obscene, harassing or racially or ethnically offensive; that facilitates illegal activity; that depicts sexually explicit images; or promotes unlawful violence, discrimination based on race, gender, colour, religious belief, sexual orientation, disability, or any other illegal activities.

In particular, you acknowledge that Kidadl is a family service and that we have a zero tolerance policy on any content or other activities that threaten the online wellbeing of other users and their families.

You are responsible for all content that you provide and for all activity on your Kidadl account.

You are responsible for configuring your information technology, computer programmes and platform in order to access Kidadl.

You may link to Kidadl, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.

4. Intellectual Property

You acknowledge and agree that we own all intellectual property rights in Kidadl and the Services, including registered trademarks in the name ‘Kidadl’ and the logo image appearing on the website and app. You may not use them without our express written permission. If you have any questions about the use of these trademarks, or the categories for which they are registered, you should contact us.

We acknowledge and agree that you own the intellectual property rights in the information that you provide us with.

You grant us a royalty free, worldwide, transferable, sub-licensable, irrevocable and perpetual licence to use any feedback, recommendations, suggestions, videos and photographs that we receive from you.

5. Accounts

You are responsible and liable for keeping your username and password confidential and for taking reasonable steps to ensure that nobody accesses the Services using account(s) created with your username and password. You agree to notify us immediately if you if you suspect any unauthorised use of your account(s). We are not liable for any loss or damage due to stolen passwords or hacked accounts.

By submitting any individual’s personal information to us or our affiliates, service providers and agents, you agree, and confirm your authority from such other individual, to our collection, use and disclosure of such personal information in accordance with our privacy policy.

6. Tickets, payments and refunds

We allow you to purchase tickets for events from third party re-sellers (“Sellers”) through the Services. You may make a purchase at any time by clicking through to the link displayed on the Service. Once the order has been accepted and your card has been charged you will receive an email containing details of your order and e-tickets where applicable.

We provide this service as an agent for the Sellers except in rare circumstances. When we are not acting as agent for a Seller we will make it clear to you that this is the case.

When you purchase tickets from a Seller, we will process your payment on behalf of the Seller, but you will form a contract directly with the Seller, and we will have no liability to you except for our fraud or negligent misstatement. We pass the payment through to the Seller on your behalf, less any fees that we are entitled to deduct.

When you request information about tickets we may temporarily reserve them for a brief period of time (for example 15 minutes) in order to allow you to make your purchase. In most instances, we display a counter on the screen to show how long you have remaining before the temporary reservation expires. If you do not complete your purchase before the time is up, we cannot guarantee that those tickets will still be available for purchase after the temporary reservation has expired.

You must make payment for any tickets via a debit or credit card that you own or are authorised to use. You will be prompted to enter your card details in the sign up process and during the checkout process.

Once you have entered your card details, our third party payment processor may store these details securely for future use with your permission. You acknowledge that your details may be subject to online verification and fraud checks, and it is not our responsibility if you fail to pass these checks.

We may modify or remove part of the Service at any time. We may change our prices or remove a ticket or event from sale at any time without notice to you. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of our Service.

Nothing in these Terms shall limit your legal rights but you should note that the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations contain an exemption to contracts for leisure activities (such as the sale of tickets) and so do not apply to purchases made via Kidadl.

As a result, we do not offer refunds on tickets purchased through our Services unless:

1. There is an error with the price we calculated for your order, in which case we will contact you and you can either pay or be refunded the difference in price, or cancel your order and we will provide a full refund.

2. There is a change in the nature of the event you have booked to see to the extent that it is no longer reasonable to describe it as the same event that you originally booked for.

If the date, time or place of an event is changed and you are no longer able to make it, we cannot guarantee that you will receive a refund but we will assist you by coordinating with the Seller on your behalf.

We will only pay refunds via the method of payment used to purchase the tickets. If we refund you for the tickets you have purchased, you will have thirty days in which to notify us that you have rejected the refund, but if you do not do so, you will be deemed to have accepted the refund in full and final settlement of any and all claims relating to your purchase of the relevant tickets.

7. Cancellation, termination and suspension

We allow you to purchase tickets for events from third party re-sellers (“Sellers”) through the Services. You may make a purchase at any time by clicking through to the link displayed on the Service. Once the order has been accepted and your card has been charged you will receive an email containing details of your order and e-tickets where applicable.

We provide this service as an agent for the Sellers except in rare circumstances. When we are not acting as agent for a Seller we will make it clear to you that this is the case.

When you purchase tickets from a Seller, we will process your payment on behalf of the Seller, but you will form a contract directly with the Seller, and we will have no liability to you except for our fraud or negligent misstatement. We pass the payment through to the Seller on your behalf, less any fees that we are entitled to deduct.

When you request information about tickets we may temporarily reserve them for a brief period of time (for example 15 minutes) in order to allow you to make your purchase. In most instances, we display a counter on the screen to show how long you have remaining before the temporary reservation expires. If you do not complete your purchase before the time is up, we cannot guarantee that those tickets will still be available for purchase after the temporary reservation has expired.

You must make payment for any tickets via a debit or credit card that you own or are authorised to use. You will be prompted to enter your card details in the sign up process and during the checkout process.

Once you have entered your card details, our third party payment processor may store these details securely for future use with your permission. You acknowledge that your details may be subject to online verification and fraud checks, and it is not our responsibility if you fail to pass these checks.

We may modify or remove part of the Service at any time. We may change our prices or remove a ticket or event from sale at any time without notice to you. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of our Service.

Nothing in these Terms shall limit your legal rights but you should note that the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations contain an exemption to contracts for leisure activities (such as the sale of tickets) and so do not apply to purchases made via Kidadl.

As a result, we do not offer refunds on tickets purchased through our Services unless:

1. There is an error with the price we calculated for your order, in which case we will contact you and you can either pay or be refunded the difference in price, or cancel your order and we will provide a full refund.

2. There is a change in the nature of the event you have booked to see to the extent that it is no longer reasonable to describe it as the same event that you originally booked for.

3. If the date, time or place of an event is changed and you are no longer able to make it, we cannot guarantee that you will receive a refund but we will assist you by coordinating with the Seller on your behalf.

4. We will only pay refunds via the method of payment used to purchase the tickets. If we refund you for the tickets you have purchased, you will have thirty days in which to notify us that you have rejected the refund, but if you do not do so, you will be deemed to have accepted the refund in full and final settlement of any and all claims relating to your purchase of the relevant tickets.

8. Your content

Your use of the Service may involve you uploading or inputting various content into the Service; including but not limited to: photos, videos, deviation images, tasks, attachments, children’s names, preferences and conversations.

We may view such content only as necessary (a) to maintain, provide and improve the Service (b) to resolve a support request from you (c) if we have a good faith belief, or have received a complaint alleging, that such content is in violation of these Terms (d) as reasonably necessary to allow us to comply with or avoid the violation of any applicable law, rules or regulation.

In order to better understand the manner in which our Service is being used, we may analyse (i) the content in aggregate and on an anonymised basis, and (ii) the use of our Services using third party analytics tools (including but not limited to Google Analytics and Mixpanel).

9. App

You may use the Kidadl App to connect to and access your Kidadl account data. Any user of the App is bound by these Terms.

It is your responsibility to use the App correctly, to download the latest versions from the relevant app store and we are not be liable for any direct, indirect, incidental, special, consequential damages, including but not limited to damages for loss of profits, goodwill, use, data, or other losses resulting from your use of the app or third-party products that access your account data via the app.

We may at any time with our without notice change, suspend or terminate your access to the App if we deem it necessary.

10. Indemnity

Subject to our obligations, you will defend, indemnify and hold us harmless against claims, actions, proceedings, losses, damages, expenses and all costs arising out of or in connection with your misuse of the Services, provided that (a) you are given prompt notice of any such claim (b) we provide reasonable co-operation to you in the defence and settlement of such claim, at your expense, and (c) you are given sole authority to defend or settle the claim.

11. Disclaimer

We will use our reasonable endeavours to ensure that your data is maintained securely and is properly backed-up. In the event of any loss or damage to your data, your sole and exclusive remedy shall be that we use our reasonable endeavours to restore the lost or damaged data from the latest back up of such data. We shall not be responsible for any loss, destruction, alteration or disclosure of data caused by any third party.

We will use our best endeavours to ensure that the Services are provided continuously and that access to our Website is not interrupted by any event within our control. We endeavour to notify you in advance of planned downtime, which, if reasonably practicable, will be scheduled outside normal office hours.

We undertake no obligation to respond to queries but endeavour to do so within a reasonable time.

12. Liability

Except as expressly and specifically provided in these Terms, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these Terms.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes our liability (i) for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or (ii) for fraud or fraudulent misrepresentation.

We are not liable for any loss of profits, loss of business, depletion of goodwill or similar losses or pure economic loss, or for any special, indirect or consequential loss costs, damages, charges or expenses however arising and our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Services under these Terms shall be limited to the price you paid for the Services during the previous month preceding the date on which the claim arose. You acknowledge that this limitation is reasonable.

You agree that we are not liable for any delays or failure in performance of any part of the Services, from any cause beyond our control or in relation to any issues, delays or other losses arising from any event which shall be the sole responsibility of the Seller. You acknowledge that in the majority of cases, our Service is that of an introducer. We make no representation or warranty as to the accuracy of the information provided by any third party and published on our Service and can accept no liability for any inaccuracy of that information. In any circumstance in which we are not acting as an introducer, we will make this clear to you via the Service.

You agree and acknowledge that Kidadl can accept no liability in respect of your use of, or visit to any third party venue, event or place. By purchasing tickets made available via Kidadl, you are forming a contract direct with those third parties, and any liability arising from your attendance at any event, venue or other location resulting from a ticket purchase from a third party made via our Service, will be the sole liability of the third party with whom you have a contractual relationship. Kidadl makes no warranty or representation as to the suitability, availability, safety or otherwise of any event, venue or location. If you have any concerns, you should raise them directly with the relevant third party.

13. Competitions

Instructions on how to enter and prize information forms part of these Terms and Conditions.

1. Participation in any competition is deemed as acceptance of these Terms and Conditions.

2. The Promoter of the competition is Kidadl Ltd (08936944 ) of 1 Westminster Bridge Road, London SE1 7XW (Promoter).

3. Kidadl standardly conducts two types of competition, games of skill or game of chance. In the case of a game of skill, each entry will be individually judged based on its literary and creative merit. In the case of game of chance, winners are based on random selection.

4. Entry is open to residents of the UK aged eighteen years or over only. Employees of the Promoter and their immediate families, suppliers, associated companies and agencies are ineligible to enter. Persons under the age of 18 years are not considered adults and therefore are not able to enter. If a winner is discovered to be under 18, they will automatically be disqualified.

5. Promotion commences and closes on the dates shown. Only the winner(s) will be notified by email and must respond within 48 hours or the prize may be re-allocated. Relocation will be based on the remaining competition entrants.

6. To enter, entrants must personally visit Kidadl App and enter the competition using the hello@kidadl.com email address during the open period and provide an answer to the question. Incomplete or automated entries will be disqualified. Multiple entries from the same IP address, same email address or from automated competition entry services are invalid.

7. Only one entry is permitted per person and per household. Multiple entries from the same person or same household will be disqualified.

8. The prize is not transferable or exchangeable and cannot be taken as cash. No responsibility is accepted for any variation in the value of the prize. Transport to and from an event and all other ancillary costs are the responsibility of the winner.

9. The Promoter reserves the right to, at any time, verify an entry or entrant and disqualify an entrant the Promoter has reason to believe has submitted an entry not in accordance with these Terms and Conditions. The Promoter’s decision on this matter is final.

10. All entries in the competition become the property of the Promoter. The Promoter collects personal information from entrants to conduct the competition and may, in the course of business, disclose the personal information to third parties, as required. Entry in this competition is conditional on provision of the personal information requested. Entries may be entered into a database and the Promoter may use the entrants’ names and addresses for future promotional, marketing and publicity in various forms by the Promoter, and the entrant consents to such use. Entrants may direct any request to access their personal information to the Promoter. Additionally, all literary works submitted as part of an entry become the property of the Promoter and it is a condition of entry that those literary works may be used by the Promoter for their own promotional, marketing and publicity purposes without restriction. The promoter may share the entry details with the prize provider.

11. The Promoter is not liable for any loss (including loss of opportunity) or damage (including, but not limited to, direct, indirect or inconsequential loss) or personal injury in relation to this competition or the use of, or participation in, the prize.

12. Terms and conditions of any prize tickets must be adhered to. Some events have age restrictions and these must also be adhered to.

13. Prizes can only be sent to addresses in the UK and any tickets are only valid in the UK.

14. These Terms & Conditions will bind this and any future entry by you into a competition on this site and may be updated from time to time.

Golden Tickets

The Golden Ticket competition is open to all Kidadlers who download the app using the link www.bit.ly/kidadlapp between Wednesday 29th November 2017 and February 28th 2018. A winner will be drawn at random by 1st March 2018 and the winner will be notified by email. The winner has until 30th June 2018 to spend a maximum of £100 on any family event or activity on Kidadl app. Once the winner has purchased their chosen event or activity tickets via Kidadl app they must send their order confirmation/s and bank details to Kidadl at hello@kidadl.com within a week of their order date. £100 will then be sent to them by bank transfer on the same week to cover their expenditure. Any orders over £100 in value will see a maximum of £100 transferred to the competition winner.