- York’s Chocolate Story is reopening with new COVID-safety measures in place in response to the latest government advice.
- Discover how the humble cocoa bean becomes the finest chocolate at York’s delightful chocolate factory.
- Learn the secrets of chocolate masters Terry’s and Rowntree’s from their Yorkshire home base.
- Become a chocolatier yourself and have a go at creating your very own sweet treats which you’ll get to take home at the end of the day - if they make it that far!
York’s Chocolate Story takes you back through the fascinating and mouthwatering history of chocolate, before letting you create and sample some of the good stuff yourselves. From its rainforest roots in Central America to the shelves and tummies of the nation, you’ll learn all about how the simple cocoa bean is transformed, hearing from an expert guide in the chocolate museum’s Story Zone and virtual chocolate factory.
Your chocolate experience will continue as you discover York’s most famous brands right on their home turf, where iconic names such as Terry’s and Rowntree, which is now owned by Nestlé, have been making their chocolate creations since the late nineteenth century. Take a trip down memory lane with retro chocolate favourites, and see the development of the KitKat, Terry’s Chocolate Orange and Yorkie bar (two guesses where they got their name!) plus many more sweet shop staples. Then for the best part - you’ll meet a master chocolatier and try your hand at the trade yourself, whipping up your very own batch of delicious cocoa treats. To round off a truly scrumptious day, you can sample freshly made chocolates by their hands and yours at one of the most famous York tourist attractions, which has been named as one of the best things to do in York with kids.
Come rain or shine, plan your perfect day out in York with the factory’s seasonal events or even celebrate a birthday with the York’s Chocolate Story’s special venue hire. Find more fun things to do and places to visit in York here.
What to know before you go
- York’s Chocolate Story is opening with COVID-safety measures in place. The museum and tours will have reduced capacity, online booking only, one-way systems with signage, screens and floor marking in place, staff safety protocols, thorough cleaning regimes and hand sanitising stations located throughout. Samples will all now be pre-wrapped for you to take home. York’s Chocolate Story asks that you use card payments wherever possible, maintain social distancing, wear a face covering unless you are exempt (under 11s are not required to) and arrive 15 minutes before your tour start time to complete safety checks in the Arrival Zone.
- York’s Chocolate Story has a delicious cafe on site as well as a shop.
- There are also plenty of places to eat in York nearby including Pizza Express, Wagamama, Las Iguanas, Double Dutch Pancake House and The York Roast Co.
- Each tour is accessible for one wheelchair with lift access throughout the venue. Please make York’s Chocolate Story aware prior to your arrival.
- Guide and assistance dogs are welcome in the attraction - please arrange it with the venue ahead of your visit.
- The majority of the tour will be standing, but there are some chairs available in each room for guests who need them.
- If you have allergies, please be aware that the chocolate is made in an environment where nuts may be present. Nut-free, dairy-free and gluten-free chocolate is available on request - ask your guide for details.
- Buggies may not be permitted on the museum tour during peak periods.
- There are no storage facilities on site.
- The tour includes one video containing brief combat scenes, so parental guidance is recommended.
- York’s Chocolate Story, North Yorkshire is located in the heart of York’s city centre.
- There is no allocated parking at the venue, so we recommend either using the city centre car parks or York’s Park and Ride service. Please note that the city’s pedestrianisation scheme discourages the use of cars during peak times.
- Disabled parking is available on the yellow lines at Goodramgate or Colliergate for up to three hours.
- York’s Chocolate Story is a 15-minute walk from York Railway Station, down Petergate and towards the Shambles.
- Many buses stop in the city centre at walking distance from the venue, including the numbers 1, 5, 6, 9, 25, 26, 40, 42 and 415.
- Please follow the latest government guidelines if travelling by public transport.