You'll meet next to platform 10 at Waterloo station. The station itself is served by National Rail services, plus Northern, Bakerloo and Jubilee London Underground lines.
Bear in mind you will be doing a lot of walking on the tour. It's best to let the company know beforehand when you call to reserve your specific date and time slot so that they can be prepared. At Windsor Castle, surfaces are fully accessible, but bear in mind that the castle sits at the top of a very steep hill, with a fairly long distance just to the entrance. Buggies may be used around the grounds but will need to be checked in if you wish to enter the State Apartments.
Feel free to bring small snacks and drinks with you. There won't be time for a full meal on the tour but you'll be able to grab a quick refreshment if you're feeling peckish.
If you'd like to pause the tour to take a better look at something, use the bathroom, buy a refreshment or take a family photo, your guide will happily stop for you (and act as your photographer!).
Your experience is valid for 9 months from the date of purchase and must be used within this time. You will receive a booking confirmation via email containing the telephone number you need to ring to book your required time and date. Experiences are non-refundable and non-exchangeable. Please print Kidadl experience confirmation and show on arrival.